Technical support from specification to site
Whether you are writing a specification, calculating a U-value, sourcing a certificate or booking installer training, our technical team is here to help. Use the tools below or speak to us directly about your project.
Support that starts before the order
Most problems on a render or external wall insulation project are decided long before anyone reaches site. The wrong system for the substrate, a detail that was never drawn, an insulation thickness that misses the target U-value, a finish that fails a planning condition — all of it is cheaper to fix at specification stage than in a variation.
That is where our technical team spends most of its time. Specification review, system selection, U-value calculations, project-specific detailing and installer training, provided as part of supplying the system rather than as an extra.
How we can help
Nine services covering the full life of a project, from first specification through to the finished elevation.
Specification request
Send us the substrate, exposure and performance requirements and we will return a project-specific system specification with the supporting documentation.
Request a specification →U-value calculations
We will calculate the U-value for your build-up and confirm the insulation thickness needed to hit the target, whether that is Building Regulations or a funding requirement.
Request a U-value →Downloads
Technical data sheets, safety data sheets, system certificates, standard details and brochures, all in one place and free to download.
Browse downloads →Find an installer
Locate an approved installer working with Licata systems in your area, trained on our build-ups and familiar with the detailing.
Find an installer →Become an installer
Join the Licata approved installer network for system training, technical support on site and access to our guaranteed systems.
Apply to join →Colour visualiser
Try render colours and brick slip finishes on screen before you commit, and narrow the shortlist down before requesting physical samples.
Open the visualiser →Samples
Order physical colour and texture samples. On larger schemes we recommend a sample panel applied on site so the finish can be judged at scale.
Request samples →Training courses
Practical, hands-on training in render, external wall insulation and brick slip application, delivered by our technical team at our branches.
View courses →CPD presentations
RIBA-style CPD sessions for architects and specifiers, delivered at your office or online, covering render systems, EWI and specification practice.
Book a CPD →Find the right support for you
What you need from us depends on where you sit on the project. Start here for support tailored to your role.
Architect support
Specification writing, standard details, U-value calculations, certificates and CPD sessions for your practice.
Architect support → Contractors & installersContractor support
System training, site support, trade accounts and help preparing submissions for council and housing association frameworks.
Contractor support → Property ownersProperty owner support
Guidance on what external wall insulation and render involve, what to expect, and how to find an approved installer near you.
Property owner support →Getting a specification from us
Four steps from first enquiry to a specification you can issue.
Tell us the project
Substrate, building height, exposure, the target U-value and any planning or funding conditions that apply.
We review it
Our technical team assesses the substrate and constraints and identifies the system build-ups that suit the project.
You get the documents
A written specification with the U-value calculation, the relevant certificates and the standard details for the build-up.
Support through delivery
We stay involved through procurement and onto site, from samples and sample panels to installer training where needed.
Speak to the technical team
If your question does not fit a form, call or email us. We would rather have a five minute conversation at the start of a project than untangle a problem later.
Frequently asked questions
Do you charge for technical support?
Specification advice, system selection and U-value calculations are provided as part of supplying the system. We would rather get the specification right at the start than deal with a problem on site.
Contact us with your project details and we will confirm what we can provide.
How long does a specification or U-value request take?
Turnaround depends on the complexity of the project and how complete the information is when it reaches us. A straightforward domestic build-up is quicker than a multi-block scheme with several substrate types.
If you are working to a tender deadline, tell us the date when you submit the request and we will work to it.
What information do you need to produce a U-value calculation?
The existing wall construction and its thickness, the proposed insulant and finish, and the target U-value you need to achieve. Photographs of the elevation help, and a drawing helps more.
If you are not certain of the existing construction, tell us what you do know and we will advise what needs confirming on site.
Can you provide certificates for a tender submission?
Yes. System certificates are available from our downloads area, and our technical team can confirm which certificate covers the exact build-up you are proposing.
Check that the certificate you submit covers the specific build-up in the specification, including insulant type, thickness and finish, rather than a similar system.
Do you deliver CPD sessions to architects?
Yes. We deliver CPD presentations to architectural practices and specifier teams, at your office or online, covering render systems, external wall insulation and specification practice.
Get in touch with your preferred format and rough numbers and we will arrange a date.
Can you support us on site during installation?
Yes. Site support is available for projects using Licata systems, covering the start of works, sample panel approval and any detailing queries that come up as the job progresses.
Where installers are new to our systems, we can arrange training before the programme starts rather than during it.
Have a project to discuss?
Send us the substrate, the constraints and what you need to achieve, and we will come back with a system recommendation and the documentation to support it.